Undelucram.ro on behalf of: Netex RomaniaBusiness Unit Manager – Operations (AI & Automation Focus) is responsible for leading and overseeing all operational activities within the assigned business unit, ensuring efficiency, quality, and profitability across processes while aligning with company goals and client expectations.This role integrates the use of AI and automation technologies to optimize operational processes, improve performance, and support data-driven decision-making.Key Responsibilities:Manage day-to-day operations within the business unit, ensuring productivity and performance targets are metLead and coordinate cross-functional teams (logistics, supply chain, etc.), integrating AI-driven solutions into operational workflowsMonitor and optimize KPIs, workflows, and resources to ensure operational excellence and efficiencyDevelop and implement process improvements, including automation and AI-based solutions, to enhance efficiency and reduce costsEnsure full compliance with internal policies, quality standards, and client SLAsSupport strategic planning, budgeting, and forecasting for the business unitAct as a key contact for client communication and relationship managementMentor and coach team leaders and managers to drive high performancePrepare and deliver operational reports and analysis to senior leadership, leveraging data and AI tools where applicableRequirements:Bachelor’s degree in Business, Operations Management, or a related field (MBA is a plus)Minimum 5 years of experience in an operational leadership role, preferably in outsourcing, BPO, logistics, or service deliveryStrong leadership, problem-solving, and decision-making skillsExcellent organizational and project management abilitiesFluent in English; additional languages are a plusProficiency in Microsoft Office and operational systems (ERP, CRM, etc.), with familiarity in AI tools considered a strong advantage Show more Show less