Answеrs аll incoming calls and e-mails rеcеivеd through Call Center within thе estаblished working hours;
Providеs complеte informаtion in duе timе, by phonе or by e-mail, about products and services to Bаnk’s еxisting аnd potеntial customers;
Processes customers’ requests at the same time;
Identifies customers’ needs for Bank’s products and services;
Sells full range of products and services via phone and e-mail;
Actively solves customers’ demands and requests, assuring customers’ satisfaction;
Executes accurate transactions in real time, at customer’s order;
Recording and forwarding clients’ complaints to the relevant Bank’s departments, in order to ensure satisfaction of customers’ needs;
Performs other call center specific activities.
What we offer you:
Competitive salary package (fixed salary + bonuses + meal vouchers + private health insurance).
University Degree or University students in last year of studies, preferably in economics;
Previous experience in call center is not mandatory;
Excellent communication skills;
Very good listening skills and problem solving attitude;
MS Office knowledge;
Strong customer focus;
Open-minded;
Team player spirit;
Acceptance of working in shifts.

Garanti BBVA Group Romania includes Garanti BBVA, Garanti BBVA Leasing (Motoractive IFN SA) and Garanti BBVA Fleet Management (Motoractive Multiservices S.R.L). These entities enhance the bank's offerings with leasing products (vehicles, equipment, real estate, sale & leaseback), fleet management services.
Established in Romania in 1998, Garanti BBVA has built a robust portfolio of banking products and services across Retail, SME & Commercial, and Corporate segments. It boasts a growing and diverse client base and a national branch network.
Garanti BBVA leads in digitalization, investing in advanced technology and innovation. Our optimized online and mobile banking platforms provide a user-friendly experience that caters to diverse customer needs. We recently launched GIA, a digital consultant available in Romanian and English, offering information for our all lines. These innovations enhance service security and convenience. We prioritize customer feedback, constantly refining our services to meet client expectations.
Garanti BBVA has been recognized as a Superbrand in Romania for several years. In 2023, Global Finance Magazine awarded Garanti BBVA for the 14th time as one of the world's best digital banks.
In 2025, Garanti BBVA Romania’s 100% online loan was named winner in the “Voted Product of the Year 2025” competition, in the Personal Loans category, following a consumer survey that assessed perceived innovation, attractiveness, purchase intent, and overall satisfaction.
Garanti BBVA Romania is part of Garanti BBVA, Türkiye's second-largest private bank by consolidated asset size. Its majority shareholder is the Spanish financial group Banco Bilbao Vizcaya Argentaria (BBVA).
For more information, visit www.garantibbva.ro