Key Responsibilities
Execute cash application processes with precision and timeliness
Perform payment allocations, account reconciliation, and clearing activities.
Maintain accurate customer statements by applying incoming payments and resolving discrepancies promptly.
Operate cash application tools effectively to ensure clean account balances and compliance with established procedures.
Ensure adherence to internal controls, ENGIE policies, and regulatory requirements.
Respond to internal and external inquiries regarding payment application and account status
Maintaining clear documentation and audit trails to support financial reporting and compliance.
Contribute to continuous improvement
Participate actively in team meetings, share best practices, and support initiatives aimed at improving service quality and operational efficiency.
Collaborate with internal teams such as Finance, AR, Treasury, and IT
Resolve issues and maintain service quality.
Communicate effectively across departments and geographies to ensure smooth operations and strong stakeholder relationships.
Manage and maintain customer master data
Ensure customer master data is accurate and up to date in all relevant systems.
Perform regular reviews and updates to reflect changes in customer information (e.g., billing details, contact information, … ).
Collaborate with internal teams to validate data integrity and support compliance with data governance standards.