Context & Environment Job DetailsEnsures team's SLA, KPI and Service Quality commitments to affiliates are met Accountable for creating an environment oriented to trust, open communication and responsibilityResponsible for communicating and clarifying to the team the affiliates needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance; collaborate with peers to align on company strategy and targets.Set clear team goals, delegate tasks and set deadlines; Ensures balanced workforce planning and workload allocation; Oversee day-to-day operation, monitor team performance and report on metrics - SLAs agreed with the internal customer and achievement of corresponding KPIs for self and managed team; Oversee projects/transitions, ensuring smooth implementation and integration within processes;Intervene when necessary to aid the group in resolving issues; Ensuring and controlling quality of service delivery to the clients by mentoring, coaching, guiding and developing team members (12-15 people)ActivitiesOur workplace is inclusive: all qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, gender identity, sexual orientation, disability, religion or age.We are committed to providing accessible workplace where everyone can succeed.Candidate ProfileRequirementsUniversity Degree in Economic Studies or related fields is a plusMinimum 2 years of experience on a similar roleMinimum 4 years experience in financial processesMinimum 1 year in the current positionLanguage proficiency - ENG- minimum B2 levelVery good communication skills and interpersonal abilities, good organization skills, ability to prioritize and manage workload This position requires traveling worldwide, based on business needs. Show more Show less