Who We Are
NTT DATA is one of the world's largest global security service providers, partnering with some of the most recognized security technology brands. We're looking for passionate, curious, and motivated individuals to join our team and coordinate them towards success stories that we’ll build together.
What You’ll Be Doing

• Work primarily with cybersecurity systems and solutions in relation with operational delivery, various aspects of information security technologies and processes
• Innovative services production delivery, driven by business strategy and goals
• Professional stakeholder management, define and address operational delivery requirements, KPIs, SLAs and OLAs for specific services
• Compliance oversight of SLA and OLA, if necessary, development of measures and their control for compliance
• Act as single point of contact and focus on ensuring operational readiness and governance oversight
• Work closely with Project Managers and project members regarding delivery preparations of production environments
• Ensure operational readiness (technical and process wise) of people, processes, and technologies in collaboration with Partner Manager and Business Development
• Plan regular tests and reviews of the security systems, processes, and policies to ensure they work as expected
• Evaluate existing services and implement Service Improvement Plans
• Interface and handle escalations with the customer, recurrent customer reporting regarding operational delivery
• Collaborate with QA responsible to identify and implement corrective measures where applicable
• Establish good communication and collaboration with customer representatives
• Coordinate customer recurrent customer meetings and workshops for operational and strategical review
• Coordinate service escalations on a governance level
  

What You’ll Bring Along

• Master's or Bachelor’s degree in related fields, preferably Engineering, Computer Science, Mathematics areas
• Minimum 5-7 years of experience in service delivery
• Complete understanding of the IT and Cybersecurity infrastructure of an organization or of a project
• Negotiation capabilities and problem-solving mindset
• Effectively drive service development and contribute to ITIL processes
• Demonstrated resilience, diplomacy, influence, relationship building, and problem-solving skills in a variety of situations
• Highly effective written and oral communication skills, excellent interpersonal skills and experience dealing effectively with people having different backgrounds
• Fluency in Business English is required, German is an advantage
• Customer oriented behaviour
• Experience in IT service management (ITSM and ITAM)
• Experience in IT service monitoring, defining ITIL processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining required levels of competency.
• ITIL, CISSP, Cloud Architecture Design, SANS or similar certifications represent a big plus
• Availability for collaboration on social and technical topics within international teams
• Excellent command of both spoken and written English
  

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