Short Company Description
Ca angajat CGS Romania vei beneficia de un program de lucru flexibil, in functie de nevoile tale, cat si vei participa la sesiuni de formare si training-uri intensive pentru a iti imbunatati cunostintele si pentru a putea sa iti indeplinesti cu brio atributiile. Te vei alatura unei echipe entuziaste si dinamice ce te va ajuta la dezvoltarea unei cariere de succes, intr-un mediu fun si interactiv, inconjurat de prieteni.
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Requirements
So, if you have the following, make sure to let us know!
Good English skills.
Detail oriented.
Available to work afternoon and night shifts.
Work experience in customer support will be considered an advantage but it's not mandatory as we provide necessary training. Communication and negotiation skills.
Schedule: between 15:00 and 4:00 weekly shifts (Monday- Sunday, with 2 days off/ weekly)
Responsibilities
Responding promptly to customer inquiries.
Understand the customer's needs and assist with general inquiries, product support and troubleshooting via phone.
Communicating with customers via phone.
Keeping record of customer interactions, comments and complaints.
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