Job Description
Client Delivery Manager
Bucharest, Romania
This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The O pportunity
As a Client Delivery Manager, you’re the first point of contact for customers in terms of operational delivery and change management. The Client Delivery Manager coordinates functional requests between customer's and internal stakeholders. This role incorporates Business Delivery Management and Operational Delivery Management.
Day-to-Day Responsibilities

• Manage customer relationships - Serve as the primary contact for customers and account managers, answer customer questions and handle their requests for changes or support
• Handle change requests - Work closely together with customers when they want to modify or add services, document what they need and be the bridge to the internal teams
• Manage problems and escalations - Act as first-level escalation point for customer concerns and operational issues, coordinate when needed
• Contribute to projects - Participate as active stakeholder, take the lead in smaller projects
• Support colleagues from different teams in case of questions and/or requests for which feedback from/communication to the customer is needed
• Facilitate meetings - Coordinate and moderate internal and external client meetings for topics such as governance, changes, processes, production services, SLAs, steering committees, incident escalations etc.
• Provide regular reporting - Deliver progress updates and operational reports to clients covering portfolio status, issues, and SLA performance
  

Who Are We Looking For
At Worldline, we seek individuals who are visionary and capable of driving positive change. People who can step up and show what’s next. We value those who take initiative, demonstrate a passion for their work, possess a can-do attitude, and have a desire to learn and grow.
In Practice This Means

• Several years of work experience, preferably in a client facing role
• Dynamic customer-oriented personality with a pro-active can-do mentality
• Strong communication and collaboration skills to effectively work with colleagues in an international context
• Team player
• Very good proficiency in English
• Experience in the payment industry is a plus
• Knowledge of Confluence and Jira is a plus
• A focus on continuous learning and development
  

Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform
  

Shape the evolution.
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
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