Job location: Bucharest, Brasov, Iasi, Timisoara | Hybrid | Schedule: 09:00 –18:00.

Please note:

For candidates located in other locations from Romania we can offer greater flexibility, including a remote working arrangement, subject to business and project needs.

Role summary

The Collections Analyst supports customers with overdue accounts while balancing customer needs, business objectives, and risk management requirements. The role focuses on reducing delinquency, maximizing recoveries, and maintaining a professional customer experience through structured collections activities and payment resolution strategies.

Your mission

• Manage inbound and outbound collection activities for overdue accounts;

• Engage customers to understand payment circumstances and identify suitable solutions;

• Negotiate payment commitments, repayment plans, and collection arrangements;

• Monitor account portfolios and follow up on agreed actions;

• Maintain accurate case records and collection documentation;

• Escalate hardship, fraud, dispute, complaint, or legal cases as required;

• Collaborate with Customer Service, Risk, Compliance, and external partners;

• Support achievement of recovery, quality, and productivity targets;

• Ensure compliance with internal policies, regulatory requirements, and collection procedures.