Job Description

What will you do?

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• Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools;
  
• Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs;
  
• Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
  
• Provide support to the customers for commercial and logistic returns product;
  
• Provide support to the customers for solving the logistic and commercial complaints;
  
• Proactive information communication;
  
• Complete documentation and follow up on all commitments and customer details;
  
• Actively create/modify knowledge database;
  
• Collaborate with Marketing on new product launches
  
• Ongoing proactive research and learning about new products, technologies and applications;
  
• Participate in the interaction center’s continuous improvement process;
  
• Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.
  
• Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not available.
  

What qualifications will make you successful? 

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• Education: Associate’s Degree requested, Bachelor’s Degree preferred;
  
• Fluent in English;
  
• Previous experience in customer support or sales is desirable;
  
• Working electrical knowledge an advantage.
  
• Ability to multi task (logging queries while speaking with customers);
  
• PC skills (Microsoft, Windows, ERPs);
  
• Basic aptitude for learning technical concepts essential;
  
• Excellent interpersonal, communications and time management skills;
  
• Ability to work on own initiative, but also as part of a team;
  
• Strong verbal and written communication skills are required;
  
• Flexible and having the ability to learn quickly;
  
• Previous CRM experience an advantage.
  

#LI-AP6

What's in it for me?

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• Flexible work schedule and home-office options (hybrid);
  
• A wide range of benefits: Bookster, Flexible Benefits by Edenred, Meal tickets, discounts at several partners;
  
• Medical & healthcare options: Private medical subscription; Life insurance;
  
• Mental healthcare: Employee Assistance Program (24/7 online counseling)
  
• One day off to celebrate your birthday with your beloved ones;
  
• Hands-on training and access to our technical labs;
  
• Development Plan through Career path and coaching;
  
• Schneider Career HUB- a platform where you can easily find your next challenge, an exciting project, coffee chats or a cool mentor;
  
• Sustainability is at the heart of what we do, who we are, and what we believe in;
  
• Exposure to a multicultural and dynamic environment;
  
• Inclusion and Care – an integral part of the company's history, culture, and identity.
  

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.