Requirements:

• Strong ability to ask relevant questions to identify customer needs/concerns;
• Effective listening skills with high level of empathy;
• Customer oriented attitude;
• Proficiency in German, effective verbal communication skills, including grammar and tone;
• Self-motivator - upbeat and with a high energy level;
• Strong work ethic, team-oriented attitude;
• Skilled in PC and Internet navigation including multi-tasking with multiple windows applications.

The following would be a plus:

• 1+ years customer service experience;
• Results and problem solving oriented;
• Initiative and proactivity;
• Proficiency in English;
• Previous experience in similar job.

Responsibilities:

• Centralizes all customer service related issues reported by the Bitdefender customers and users;
• Offers Support service to the Bitdefender customers via phone, email and chat, in order to ensure the Bitdefender business objectives;
• Answers customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas;
• May be required to work in one or multiple queues/skill sets over various customer contact channels;
• Acquires complete information in order to escalate complex issues to the upper tier;
• Build, assimilate, implement, audit and improve working procedures.

Show more
Show less