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Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.
We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.
You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.
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Whether complying with regulatory requirements or managing financial transactions, addressing a single key risk, or working toward a holistic enterprise risk management strategy. Wolters Kluwer Professional Services works with more than 15,000 customers worldwide to help them successfully navigate regulatory complexity, optimize risk and financial performance, and manage data to support critical decisions.
The Content Management Analyst is responsible for complex research and analysis of insurance statutory and regulatory materials.
This analysis is used by the Analyst to prepare content that is used in the development and maintenance of our insurance compliance products. All work needs to be performed with a high level of accuracy, consistency and timeliness.
The analyst ensures that all regulatory and legislative content is accurate to the state source of record and is responsible for maintenance of product quality and accuracy through the application of internal content guidelines and standards and is accountable for the development of content style and standards through their analysis of state legislative and regulatory procedures and practices on a state-by-state basis.
Essential Duties and Responsibilities:

• Performs high-level insurance compliance regulatory research and effectively explains the research in our compliance product content or in response to customer inquiries
• Produces accurate and comprehensive production submissions by identifying all regulatory actions within product scope
• Responds to complex customer inquiries regarding product content and regulatory clarification often involving contact with individual State Insurance Departments and other agencies and coordinates responses to complex requests
• Contributes significantly to the development and maintenance of our compliance-based products
• Categorizes regulatory content according to pre-set schema using Web-based and other production tools
• May review content developed by others for content accuracy and style
• May participate on special projects
• Performs reporting tasks of a complex nature
• Identifies trends in content areas and translates into new product development and existing product enhancement suggestions
• Obtains and applies a working knowledge of current technologies in the specific business unit
• Makes efforts to understand customer and market, applies this understanding to enhance products
• Develops contacts and build slinks with state agencies and representatives of state legislative bodies
• Performs the final quality check on all documents affected by regulatory or legislative changes to ensure that accuracy and content standards are reflected.
• Independently develops state style standards based upon their analysis of jurisdictional legislative and regulatory procedures.
• Exercises discretionary judgment for all workflow and content related queries from editorial processors.
• Documents errors identified through quality assurance procedures and provides specific information on the type, severity and location of the error.
• Modifies documents in electronic workflow with a high degree of accuracy and demonstrates expert knowledge of content standards for diverse and complicated legislative and regulatory content.
• Performs system testing for workflow or content management application upgrades.
• Ensures the integrity of content when data conversion procedures are initiated.
• Participates in on-going content standardization projects and content integrity audits.
• Provides feedback to off-shore vendors and other departments on quality or technical issues identified in workflow
• provides discretionary and final judgment for processing queries received from editorial processors and provides exclusive reports on any work flow or content errors identified in their final quality checks.
• Performs other duties as requested by supervisor or project lead
  

Education and Skills:

• Bachelor’s degree - desirable
• Strong practice systems development skills and broad computer systems and applications knowledge
• Proficiency with Word and Excel computer programs, as well as internet knowledge
• Fluency in English is mandatory
• Analytical skills
• Strong organizational skills
• Able to work in a team environment
• Flexible and responsive to change
• Deep understanding of markets and customer needs
• Insurance industry professional designations and/or legal background desirable
  

Our Offer

• Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong
• Annual incentive plan based on division financial performance and your seniority
• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
• Corporate Health Insurance
• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
• Up to 28 days of annual leave based on seniority
• We have a strong Work from Home culture and take into consideration punctual needs and more
• Flexible working schedule. You’ll find the flexibility for balance in your life
• Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world
  

Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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