Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

We are inviting applications for the role of Content Moderator with multiple languages - On-Site Bucharest

We’re looking for people with a strong work ethic and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individuals comfortable operating in a fast-paced, dynamic environment.

Responsibilities

• Provide resolution to maintain standards of quality
• Review content and provide resolution based on prescribed guidelines
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers

This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse and hate speech.

Minimum qualifications

• Any Graduate (PG an added advantage)
• Freshers are eligible
• Fluent in Read/Write in English & one of the following languages: Italian, French, Swedish, Norwegian, Dutch, Russian

Preferred qualifications

• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)

What can we offer?

• Attractive salary composed of monthly gross salary and performance bonus where applicable.
• Stable job offers - employment contract
• Work in a multicultural environment
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts)
• Relocation package including accommodation, plane/transport ticket, one salary as bonus and 2 weeks of hotel stay, applicable only if you are living at a distance of 200+km from Bucharest.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job: Process Associate

Primary Location: Romania - Bucharest

Schedule: Full-time

Education Level: Bachelor's / Graduation / Equivalent