We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.As part of this project and a new team, your role as a Senior Buyer (PM) will be to build and co-manage a strong relationship with our client organization and lead a team to perform based on defined SLA and KPIs, within energy and utility client industry.*Working days Sunday to Thursday; 08 AM- 05:00 PM Responsibilities:Work with the team to ensure all incoming Contractor Qualification requests, Information Security & Due Diligence, Contractor re-qualifications are responded/treated on a day-to-day basis within the agreed SLA and accuracyResolve/monitor resolution for all complex queries captured and recorded by team members, providing specialist guidance on the tools and processes in scopeMonitoring of Backlog and proactively follow up with assigned TeamsSuggest improvement initiatives - initiate and lead continuous improvement initiativesProvide problem resolution tools and aidsInterface and co-ordinate problem determination and resolution with appropriate support personnelProvide required information related to Service Level commitments and of status of problems, including impact on Service LevelsUse problem management information proactively to assist in the recognition and prevention/resolution of recurring problemsPerform problem analysis, trending and reporting, including root cause analysis for escalationsCreate different reports for Business / internal purpose; prepare daily, weekly and monthly reportsProvide support to the various end users & managersKeeps track of volumes and quality of deliverables and reports at appropriate levels (ensuring even distribution of workload within the team members)Ensure adherence to process essentials and compliance to customer requirementsEnsure the team is kept motivated and be responsible for performance evaluation (including 1on1 with all the team members periodically)Meeting SLAs, Dashboard Reports, Handling client calls, Escalation proces What will you bring?Good English language skills, written and conversational;Good knowledge of S2P operations, Procurement processes;Typing / MS Office/ Key-boarding skills;Experience of working on SAP ECC6/ 4HANA, or Oracle, or ARIBA, or COUPA;Experience of working with SharePoint for collaborative work and for documentationExcellent domain knowledge – Procurement/ Customer Services / Quality initiatives.Focused on process improvementsProblem analysis and problem solvingStrong customer focus orientationGood Management skillsAbility to work with MS Office software packages (Excel and PPT especially)University diploma it’s mandatoryProactivity: take responsibility, actively involvedAbility to work with numbers and large amount of informationAbility to keep tight deadlines, Planning and organizing capacity Benefits for working with us:Competitive salary with attractive set of social benefits:Private Pension Plan;Monthly Benefit budget;Medical insurance;Life insurance;Christmas bonus;Childbirth allowance;Relocation package for candidates willing to relocate;Great career opportunity to work for one of the biggest brands in the world in a unique work environment;Personal development in a multinational working environment through nice extracurricular activities with the team;Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);Extra annual leave days depending on tenure within Wipro;BOOKSTER opportunities;Nice designed and central business office;Fruits, coffee and tea on the house;Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;Employee Assistance program;Employee Referral Program with attractive incentive schemesThe promise of an enjoyable first impression after discussing with any of our recruitment colleagues.This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro community by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. We welcome all applicants. Show more Show less