At Roundtrip, part of the fast-growing Emerging Travel Group, we're on a mission to revolutionize the travel industry with cutting-edge technology and unparalleled customer service. We pride ourselves on our dynamic, innovative culture and are seeking passionate, detail-oriented professionals from the travel industry who excel at turning complex travel requests into seamless experiences for our B2B partners.We're looking for an experienced Premier Travel Specialist to manage end-to-end travel arrangements for premium corporate accounts and VIP travelers—from hotels and transportation to custom experiences worldwide, for both business travelers and executive groups. This role requires outstanding communication skills, strong supplier negotiation abilities, and an uncompromising dedication to exceptional quality of service.RequirementsWhat You'll DoCorporate Client Management: Act as the main point of contact for corporate accounts and VIP travelers, handling complex business travel requests via email, phone, chat, or CRM, and ensuring a world-class experience at every stageExpert Travel Consulting: Advise corporate travelers and travel managers on the best options; provide tailored solutions for flights, hotels, transfers, and premium services worldwideOnline & Offline Booking Mastery: Book travel services through our online platform and work directly with our global supplier network for offline arrangements—hotels, DMCs, transfers, rail, ferries, cruises, and airlinesSupplier Relations: Source options and negotiate directly with hotels, service partners, and travel providers to secure the most optimal agreements on rates, terms, and conditions for corporate clientsLifecycle Support: Manage the full cycle of each booking, including confirmations, payments (including virtual card processing), vouchers, changes, cancellations, and refunds—delivering seamless support from inquiry to post-trip resolutionInternal Collaboration: Coordinate closely with Online Support, Finance, Product, Sales, and Account Management to ensure operational excellence and smooth information flow for corporate partnershipsQuality & SLA Control: Resolve operational issues, monitor performance against SLAs, and proactively escalate incidents to deliver a consistently high standard of corporate travel serviceWhat We're Looking ForCorporate Travel Expertise: Experience in business travel management, premium customer service, TMC, DMC, or high-touch corporate travel operationsSupplier & Destination Knowledge: In-depth knowledge of hotel and airline operations and global destination managementLanguage Proficiency: Upper-Intermediate (B2+) level of English and Italian is requiredCommunication Excellence: Strong interpersonal, written, and verbal communication abilities; able to confidently work with demanding corporate clients and negotiate with suppliersOrganization & Precision: Proven capacity to handle multiple, complex corporate requests simultaneously with outstanding accuracy and professionalismTech Savvy: Comfortable with CRM systems, online booking tools, and other travel management technologiesSolutions-Oriented: Proactive and resourceful in resolving challenges in a fast-paced corporate travel environmentBenefitsWhat We OfferRemote Work: Flexibility to work from anywhereCompetitive Compensation: Attractive base plus bonus structureCorporate Exposure: Collaborate with leading global companies and manage travel for top executivesProfessional Growth: Advance your career handling challenging, high-profile casesContinuous Learning: Ongoing training, seminars, and opportunities to attend top industry eventsTravel Perks: Take advantage of corporate rates and unique travel discounts worldwideThe ProcessIntro Chat: Welcoming conversation with our HR teamRemote Set-Up Check: Quick internet speed test to ensure remote readinessManager Interview: In-depth discussion about your experience and the role specificsDecision & Offer!Learn more about our data protection practices in our Privacy Policy.If this sounds like the perfect fit for you, we'd love to hear from you!Apply now and let's create amazing travel experiences together! Show more Show less