Job Description – Country Customer Services Responsible (CS)We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?Siemens Smart Infrastructure intelligently connects energy systems, buildings, and industries. We help our customers to thrive, communities to progress and support sustainable development to protect our planet for the next generation. Join our team of about 380 000 colleagues around the globe and help us create environments that care.Position OverviewThe Country Customer Services Responsible (CS) is the dedicated end-to-end responsible for the local Service Business within the country. The role is fully dedicated (100%) to Customer Services and acts as the single point of accountability for Service towards Country Management and the LCB Service Organization.The role is fully accountable for driving service growth, excellence, organizational maturity and customer satisfaction.Key ResponsibilitiesDrive and grow the local Service Business (Order Intake, CS Share, Service Contracts, Retrofit, Digital & Cybersecurity Services, etc.)Actively generate Service business through customer visits, opportunity identification, offer creation and contract closingTranslate the LCB Service Strategy into concrete local targets, initiatives and execution plansInitiate and lead Business Excellence, performance improvement and Customer Service organizational development initiativesContinuously improving Service processes, tools, governance, quality and operational efficiencyEnsure service maturity and operational readiness, incl. EHS, customer satisfaction and digital enablementAct as the main Service interface towards Country Management, Sales, Operations and LCBDrive transparency on Service performance, pipeline, KPIs and market potentialKey InterfacesCountry ManagementSales & Account ManagementService Operations & Field ServiceFinance / Controlling (Service-related topics)LCB Service OrganizationHQ Service FunctionsRequired Profile & ExperienceStrong business ownership mindset with experience in Service, Sales or commercially driven rolesGeneral knowledge in medium voltage (MV) equipment, protection and automation systems for electrical substations, and IoT technologies applied in energy infrastructure.Proven experience in actively selling services and closing contractsExperience in driving Business Excellence, process improvement or organizational development initiativesSolid understanding of Service business models and customer lifecycle businessAbility to operate both strategically and hands-on, from planning to executionLeadership and stakeholder management skills across functionsCustomer-centric mindset with strong communication skillsVery good English skills: local language requiredSuccess Criteria (First 12–18 Months)Dedicated CS responsibility established and recognized in the countryService growth initiatives and Business Excellence measures actively executedTransparent Service pipeline, KPIs and governance structure in placeIncrease of Service Order Intake, Service Contract penetration and operational efficiencyImproved service execution maturity and customer satisfactionStrong collaboration with Sales, Operations and LCB Service organizationCreate a better #TomorrowWithUs!We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. Show more Show less