Responsibilities:
Select, train, lead and motivate a team of Credit Analyst Officers and Specialists with the aim of delivering high efficiency and performance
Ensure best practice sharing with the centralized Credit Analyst team
Monitor and ensure the team´s KPIs fulfillment
Monitor system´s performance and making proposals for processes and product improvement/ optimization
Discover/ develop/ recommend/ implement new tools to optimize costs and increase productivity
Preparing, analyzing and delivering daily/ weekly/ monthly reports
From time-to-time and as per need perform the tasks of Credit Analyst Officers and Specialists (servicing customers using inbound/ outbound calls, emails, chats, etc.) to continuously improve the performance of the team
Requirements:
3+ years of work experience in leading teams and driving performance in contact centers or related industry
Previous similar experience with dialing apps
Previous similar experience with AI Chatbot, Helpcentre will be considered a plus
Highly developed communications, motivation and operations skills
Fluent in English
Proficiency in Excel and other Microsoft Office tools
Knowledge of sales techniques and rules of working on outbound calls
Result orientation, experience in working with KPIs
Proven ability to work effectively with individual contributors, management and cross departments
Working experience in an international environment will be considered a plus
We offer:
Working in a fast-growing international finance company
Challenging and interesting projects
Possibilities for career development
A friendly atmosphere and a supportive team
1 day off on the occasion of your birthday.
Performance bonus.
We are looking for pro-active, open to new opportunities and positive thinking people. So, if you’re interested in becoming a part of the multicultural financial family, we are looking for a Credit Analyst Team Leader who will be leading our Credit Analyst team making sure that operations run smoothly, the team is motivated to provide a high level of service and so ensuring a high-level experience for the customers.
Aventus is a group of innovative digital loan providers leading the financial progress of European and Asian clients since 2009. Currently, Aventus Group companies are successfully running businesses in 14 countries. Headquartered in Vilnius, Lithuania, Aventus Group operates in Latvia, Poland, Kazakhstan, Moldova, Vietnam, Philippines, Sri Lanka, Kenya, India, and Romania. The IT hub with 150+ professionals is our driving force behind innovative and efficient IT solutions and FinTech integrations.
Aventus Group is not just an employer. We are a family of more than 2000 professionals and experts in our respective fields, and we care for our family members throughout their careers and beyond. The strong culture and sense of belonging help us to ensure skill-share and career development across national boundaries.
We provide a modern working environment while our colleagues and managers create empowering and enabling atmosphere. Joining Aventus Group means joining an international and dynamic developing financial company in which all employees can fulfill their potential.