We are now looking for a Credit and Collection Specialist, fluent Polish speaker, to join our team in Cluj-Napoca, Romania!

The role will be responsible for managing the Polish customer portfolio, performing credit risk analysis, building strong customer relationships and driving monthly cash collection and past due reduction.

The successful candidate will:

• Communicate regularly with Polish customers by phone/email and manage customer relationships.

• Collaborate with Polish colleagues and stakeholders across EMEA.

• Contribute to achieving our monthly cash collection and past due targets.

• Report directly to the C&C Manager based in Cluj.

Key responsibilities:

• Proactive collection of all receivables in line with credit terms

• Responsible for monitoring assigned accounts - Customer calls and/or correspondence within a highly performant credit department

• Internal and External customer interface; business to business customers

• Dispute Management: drive resolution of disputes liaising closely with all due departments within the business

• Sales and senior management request of support when necessary to accelerate the collection process

• Must communicate & follow up effectively with other departments regarding customer accounts on a timely basis.

• Monitor customer's payment performance and proactively seek to reduce payment problems

• Review new orders and new accounts from credit perspective, assess customer’s credit worthiness and monitor credit limits on the accounts

• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department goals

• Compliance with credit processes, procedures & internal controls

Requirements:

Education: University degree in Finance of Business Administration

Language skill: Polish & English at an advanced level

Experience:

• Experience in finance or ideally receivables management (advantage)

• Experience in customer service

• Previous experience in a multicultural environment

• Understanding of basic financial terms