Customer Advisor (English-speaking) – Iasi
Adaugat: 1 săptămână în urmă
Prohuman
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Your Role: As a Customer Care Representative, you’ll act as the primary point of contact for English-speaking customers, providing clear, empathetic, and solution-focused support.
Key Responsibilities:
- Manage inbound calls (approx. 90%) and occasional outbound follow-ups;
- Deliver professional assistance and resolve customer inquiries;
- Escalate complex issues when necessary;
- Accurately log interactions using CRM tools.
What We Offer:
- Paid training (7 weeks, in start groups of 15–17 people);
- Supportive, multicultural work environment;
- Opportunities for growth within a respected global company;
- Rotating shifts between 10:00 and 22:00 (e.g. 10–18, 11–19, etc.);
- Saturday shifts (11:00–19:00) on rotation, based on workload.
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