Job TitleCustomer Advisor with Italian and English – Iasi, work from officeJob DescriptionApply with Concentrix!Are you fluent in Italian and confident in English? Do you enjoy helping customers, solving problems, and working in a dynamic environment?Join our team in Iași as a Customer Advisor and become part of a global leader in home appliances.You will support customers through calls, email, and WhatsApp, provide technical and commercial assistance, and grow your career in a supportive and award-winning workplace.🎯 About the Role Role detailsLocation: Iași Work model: On-site, from our modern office in Iași Employment type: Full-time Contract type: Permanent employment contract What You Will DoHandle inbound and outbound calls, as well as email and WhatsApp interactions Offer support for home appliance products and warranty extensions Provide basic technical assistance and troubleshooting using support materialsCreate tickets when needed based on the troubleshooting performed Share commercial information about products and extended warrantiesIdentify opportunities for upselling complementary products and services🎯 What We’re Looking For Must-have RequirementsAdvanced ItalianMedium EnglishStrong communication skills – written and verbal Customer-oriented mindsetGood problem-solving skillsAbility to multitask, with resilience and adaptability Good digital skillsAbility to support upselling activities Nice-to-havePrevious customer service experience TeamworkAttention to detailActive listeningEmotional control🎯 What We Offer Compensation And BenefitsStarting salary: 6,496 RON gross/month Performance bonus: 598 RON gross/month Sales incentives / commission Growth and environment Product knowledge training Real career growth opportunities within a global brand A supportive team culture and supportive managers The chance to represent an international brand known for innovation and quality A workplace recognized as:Employer of the Year - Romanian Business Services Forum & Awards 2026Most Transformed Workplace - Romanian Business Services Forum & Awards 2025Global Top 100 Inspiring Workplaces (2nd globally in 2025)Proud of our awards:Artificial Intelligence Excellence AwardGenerative AI Product of the YearBrandon Hall HCM Excellence Awards - recognizes talent management, learning, employee development and HR excellenceAn ESG-certified, people-centered and modern work environment 85% of our leaders started where you are 🎯 Why Join Us What Makes Us DifferentBuild your career with a globally recognized leader Work with products that improve everyday life at home Join a company where people stay because they grow and develop Be part of a workplace that values learning, trust, and performance Show more Show less