Your responsibilities:

• Communication via emails, tickets, calls and chat with existing customers in order to solve their issues related to the products;
• Giving information about the client to existing customers and prospects via email, handling tickets, call and chat if available for specific LOB and handling the inquiries in a case-closing manner;
• Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services;
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively;
• A responsible and reliable attitude to ensure that the daily adherence plan is being observed;
• Secure that all customer contacts are being handled in an efficient and effective way;
• Supply high-quality service through adherence to given processes and procedures;
• Updating the database of customers and documenting activities and history for further contacts and campaigns;
• Reporting the most common issues to the support team for further escalations.

Join our team and we will offer you:

• Signing Bonus
• Relocation package
• Meal tickets (30 RON/day).
• Private medical package.
• Paid professional training.
• Internal development opportunities - career path.
• Discounts with our current partners.
• Access to the 7card by Gympass monthly subscription.
• Employee assistance/wellbeing program subscription.