🔧 What you will do
Support customers as their main point of contact

• Assist customers professionally and efficiently
• Offer support via phone and email
• Deliver a positive and solution-oriented experience

Handle operational and administrative tasks

• Perform back-office activities related to customer accounts
• Support account-related processes and updates

Work in a regulated environment

• Follow internal procedures and legal requirements carefully
• Ensure communication and documentation are accurate and compliant

🎁 What we offer
A stable role and career growth

• Full-time position
• Undetermined contract
• Strong career development opportunities in the FinTech industry

Benefits package

• Flexible benefits through My Benefit Platform, including meal, gift, and holiday vouchers
• Private medical insurance throughMedicover, gym membership, partner discounts, and Bookster membership
• Professional development courses, language classes, specialized training, and access to online and in-person events
• Referral bonus opportunities of up to 5,000 RON, eyeglasses discount, Easter and Christmas incentives, and Employee Assistance Program

💡 Why join us
No previous experience needed, You’ll receive full paid training from day one
Real career opportunities
Build your future in FinTech- 85% of our leaders started in entry-level roles
Great workplace

• Join a company recognized as a Best Employer
• Work in an ESG-certified, modern, and people-centered environment

Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Looking to start or grow your career in the FinTech industry with a client focused on innovation, customer experience, and operational excellence? Join our team as a Customer Care Agent and become the main point of contact for customers while supporting account-related and back-office activities.

This is a great opportunity for someone who is customer-focused, detail-oriented, and motivated to learn. No previous experience is needed — we provide full paid training. You will work from our modern office in Iași, in a professional, dynamic, and people-focused environment

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 85% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

✅ What we are looking for
Language skills

• Proficiency in Spanish
• Advanced English

Key strengths

• Strong attention to detail
• Good analytical and decision-making skills
• Goal-oriented and self-motivated
• Problem-solving

Additional advantages

• Experience in banking operations, back office, or administrative roles is a plus
• Studies in business, finance, economics, or a related field are an advantage

Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.