Short company description

Requirements

Who We’re Looking For:
Team players who stay calm under pressure and have a customer-oriented attitude
Willingness to work in shifts, including nights and weekends (post-training)
Excellent German skills (C1 level)

Responsibilities

What You’ll Do:
You’ll rotate between Front Office (FO) and Back Office (BO) as you develop your skills, but you’ll start in the Front Office.
Front Office (FO) – Inbound Calls
Answer emergency calls from customers in need of roadside assistance.
Gather essential information and quickly assess the situation.
Coordinate the appropriate support for each case.
Back Office (BO) – Coordination and Follow-Up
Dispatching: Arrange emergency transport through our systems and collaborate with Business Partners (BPs).
Follow-Up Calls: Organize additional services (car rentals, vehicle returns, pickups).
Social Calls: Contact customers after the incident to ensure all needs are met.

Other info

Training & Development
We invest in your success from day one:
Duration: 4–6 months
Structure: 3 progressive training phases, each including hands-on practice
Support: One-on-one coaching from trainers, regular feedback, and clear development paths
Once you are fully multi-skilled, you’ll continue to grow with a dedicated trainer focused on your long-term success.
Shifts & Working Hours
Regular Shifts: 08:00 – 23:00 (Monday–Sunday)
Night Shifts: Only after completing full training and mastering your skills (every 2 months for 5–7 days)
Weekend Shifts: Assigned once you’re confident and proficient in at least two areas
Shift schedules are fair and balanced, managed with your Team Leader.
Why Join Us?
Work in a dynamic, international environment with career growth opportunities
Be part of a company known for trust, care, and service excellence