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Customer Care Agent with Italian & French – Roadside Assistance (RSA)
About the Role:
Join Allianz Partners’ Road Mobility team and be the lifeline for customers facing roadside emergencies like breakdowns, accidents, or other issues preventing their journey.
What We’re Looking For:
Willingness to work shifts, including nights and weekends once trained.
Advanced French & Italian level – minimum C1 (writing, speaking, reading)
Customer-focused and teamwork-oriented mindset.
Calm and professional in emergency situations.
Why Join Us?
A supportive environment with structured training, great team spirit, and the chance to make a real difference every day.

Responsabilitati

What You’ll Do:
Front Office: Handle inbound calls, gather details, and organize immediate roadside help.
Back Office: Coordinate emergency transport, communicate with partners, and manage follow-ups.
Follow-Up & Social Calls: Arrange extra services like car rentals or vehicle repatriation and check on customers to ensure ongoing support.
Training & Support:
Comprehensive 4-6 months training with hands-on practice and close trainer guidance.
Continuous development after training with dedicated support.
Work Hours:
Shifts between 08:00–23:00, Monday to Sunday.
Night shifts and weekend work after training and skill mastery.
Flexible schedules set with your team leader.