Inviting applications for the
role of Customer Care Associate with Italian-Remote

Requirements

Any Graduate degree (good to
have)
Strong problem-solving and decision-making abilities
Ability to multitask, prioritize, and manage time effectively
Great communication skills to operate globally across multiple departments
and stakeholders.
Flexible and adaptable to meeting the evolving needs of a high-growth and
fast paced organization
Must be able to read, write and speak in English
Very good knowledge of Italian min C1.

Responsibilities /
Accomplishments

Customer Interaction:
Handle incoming customer queries via phone, email, chat, or social media.
Provide accurate and timely information to customers regarding products,
services, or policies.
Resolve customer complaints efficiently and escalate issues when necessary.
Process Adherence:
Follow standard operating procedures (SOPs) and company guidelines to ensure
consistent service delivery.
Maintain documentation and update customer records accurately in the CRM or
relevant databases.
Issue Resolution:
Analyze customer problems and provide appropriate solutions or alternatives.
Coordinate with other departments like technical support, billing, or logistics
for issue resolution.
Quality Assurance:
Ensure high-quality customer interactions by adhering to quality standards.
Participate in training sessions and continuously improve knowledge of products
and processes.
Data Management:
Accurately enter and maintain customer data.
Prepare reports on customer feedback, issues, and service efficiency.
Customer Retention:
Identify opportunities to upsell or cross-sell products or services.
Foster positive relationships with customers to enhance customer loyalty.
Feedback and Improvement:
Gather customer feedback and relay it to relevant teams for product or process
improvement.
Suggest improvements in customer service processes based on customer
interactions.