The Customer Care & Collections Team Leader will oversee daily operations, lead and develop teams, optimize processes, and ensure service excellence across customer support and collections activities. This role requires a hands-on leader who can balance people management, operational performance, and customer satisfaction while maintaining compliance and quality standards.
Ideal Candidate
Experience & Skills
Experience in Customer Care, Debt Collection, or related operations
Proven people management and team development experience
Strong analytical, problem-solving, and communication skills
Ability to prioritize and deliver results in a fast-paced environment
Experience with operational reporting and performance management tools
Fluent English (written and spoken) Nice to Have
Experience in Fintech, Digital Lending, Financial Services, or another regulated industry
Bachelor’s degree in Business, Management, Economics, or a related fieldWhat We Value
Ownership and accountability
Proactive problem-solving
Continuous learning
Strong leadership and teamwork
Customer-focused thinking
A drive to improve processes and results
We are a fast-growing financial technology company focused on providing simple, transparent, and responsible lending solutions to consumers across Romania.
Our mission is to make access to credit faster, easier, and more customer-friendly through digital innovation, efficient processes, and exceptional customer service. We combine technology, data, and a customer-centric approach to create financial products that help people manage their everyday needs with confidence.
As a regulated financial institution, we operate in a dynamic environment where compliance, customer experience, and operational excellence go hand in hand. We believe that sustainable growth is built on trust, accountability, and continuous improvement.
Our team is made up of ambitious professionals who enjoy taking ownership, solving challenges, and making a tangible impact on the business. We foster a culture of collaboration, transparency, and innovation, where ideas are valued and individuals are empowered to contribute to the company’s success.
As we continue our growth journey, we are looking for talented people who want to help shape the future of digital lending while building rewarding careers in a fast-paced and entrepreneurial environment.