David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Customer Care Consultant who speaks German in Bucharest, Romania. This role provides operational and customer support to business clients, drivers, fuel stations and partners across Europe, handling account, transaction and service-related enquiries through phone and email.Position: Customer Care ConsultantLocation: hybrid/remote is possible after training period (performance dependent!)Employment type: Full-timeRemuneration: Base salary + bonusesDUTIES AND RESPONSIBILITIES:Handle inbound customer requests via phone and emailSupport clients with account-related enquiries, transactions, balances and service usageInvestigate and resolve operational and customer-related issuesProvide accurate information and appropriate solutions within agreed service standardsMaintain accurate customer and case documentation in internal systemsWork with multiple internal systems and tools to manage customer requestsCollaborate with internal departments to support effective resolution of complex casesEnsure professional and customer-focused communication throughout each interactionWork in line with SLA, quality and operational requirements.REQUIREMENTS:German language proficiency at C1/C2 level + English C1 levelPrevious customer service experience is preferredStrong verbal and written communication skillsGood problem-solving and analytical abilitiesComfortable working with multiple systems and toolsStrong organisational skills and attention to detailCRM experience is considered an advantageAbility to work effectively in a dynamic international environmentLegal right to work in RomaniaPreferably based in Bucharest or willing to relocate.OFFER:Excellent remuneration package based on experience, skills and performanceGuidance and tools to reach your full potentialRelocation support for international candidates (coming outside of Romania)Sign-on bonus for new joinersRewarding performance bonus structureMeal allowanceMedical SubscriptionWellbeing programsAnd many others! Show more Show less