Key Responsibilities:

• Provide high-quality customer support in German and English
• Handle inbound customer inquiries via phone and email.
• Support operational and technical requests related to fuel and toll payment services
• Investigate issues, identify solutions, and follow up with customers
• Maintain accurate records and update customer information in CRM systems
• Collaborate with internal teams to ensure timely resolution of cases
• Deliver a professional and customer-focused experience in every interaction

What We Offer:

• Competitive salary package
• Professional development and growth opportunities
• International and collaborative work environment
• Comprehensive onboarding and training
• Opportunity to support innovative mobility and payment solutions
• A people-first culture focused on employee experience

Why Join Foundever?
At Foundever, we create experiences that move people and businesses forward. With global expertise, advanced technology, and a strong people-centered culture, we help leading brands deliver outstanding customer experiences every day.
As a Customer Service Agent for our Mobility Solution, you will be at the forefront of real-time operational support for nationwide fleet fuel management and toll payment services. Customers rely on these services as a critical payment method across road networks and service stations, making your role essential in keeping logistics moving efficiently.
You will provide professional customer support, resolve operational inquiries, and help ensure a smooth customer experience across multiple communication channels.
Minimum Requirements:

• Demonstrated customer service experience
• Excellent communication skills in German and English
• Strong problem-solving abilities
• Basic understanding of banking terminology and definitions
• Strong verbal and typing skills
• Demonstrated basic computer skills
• Experience with CRM platforms is considered an advantage
• Flexibility to work in rotating schedules when required

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.