Short Company DescriptionPeter Lang is an international publishing group specialising in Humanities and Social Sciences. We publish about 1,000+ books every year in German, English, and French, as well as in multiple other languages, from traditional print products to eBooks and Open Access publications.Back in 1970, the Swiss entrepreneur and philanthropist Peter Lang founded his academic publishing company in his own name. In over fifty years since then, the company has undergone growth and change and overcome many challenges as an independent, internationally focused business. We are now a dynamic, entrepreneurial group of colleagues working across the globe to deliver excellence in academic publishing.You will experience an international work environment with lean management. The Peter Lang headquarters in Lausanne, Switzerland, are the central hub for management and administration. The rest of our team is based in continental Europe, Anglo-American regions, and Asia with offices in Berlin, New York, Oxford, Brussels, Chennai and supporting locations in Vienna, Warsaw, Istanbul and Madrid.RequirementsExcellent and professional communication (written and verbal) in German, English and FrenchMotivated self-starterWillingness to learn and growPositive team collaborationGood working knowledge of Microsoft OfficePrevious experience with an ERP/order systemResponsibilitiesHigh quality support and service to resolve customer concerns and needs as a company ambassadorDaily processing of incoming orders for all print and digital products via our ERP systemWorking with all our global departments to escalate and find solutions for our customersProviding librarians with digital access to licensed content via the Peter Lang platformSupport and resolve library access issues for digital content on our Peter Lang platformSpecial transaction order processing for OpenAccess, subsidy and peer reviewMonitor and action items in the team email ticket system (Hubspot)Coordination with global printers and DHL for order completionPreparations of advanced invoices and customer quotesCreation, correction and modification of new and existing customer data in our ERP systemIssuing credit notes and cancellations for returnsActing as a sales partner to promote additional products and services to customersParticipation in follow-up and surveys to ensure customer satisfaction Show more Show less