We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Customer Care Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Skills required:

• Education Background - Diploma / Grad / Post Graduate;
• Understanding of Order Management & Customer Service Process
• Excellent communication skills both written and verbal.
• Very good Knowledge of MS Office Suite ( Excel, Powerpoint etc.)

Job responsibilities:

• Support inbound inquiries from internal and external customers as they interact with our online tools, products, and services
• Collect and provide accurate, valid, and detailed information by using the right methods/tools and following procedures for creating cases in Salesforce CRM including entering accurate, concise case notes
• Should able to summarize the ticket, collect relevant information and classify the tickets on the service platform for further team to work upon
• Should communicate clearly to stakeholder and able to judge where to escalate the service tickets for resolution
• Tenacious in resolving product or service problems by identifying issues quickly, clarifying the customer’s request, determining the cause of the problem, and selecting/explaining the best solution to solve the problem with the goal of attaining First Contact Resolution
• Handle and resolve escalated customer issues and understand when to escalate or advance customer issues which require next level review
• Learns and follows company policies, standard operating procedures
• Ability to implement the producitiy/efficiency projects via continous improvement methodology
• Actively participate in team discussions and activities & Administer an automated Post-Call CSAT Survey

Benefits for working with us:

• Competitive salary with attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

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