Are you passionate about helping people and speaking German or French? Join our dynamic international Customer Support Team and become part of a company that values professionalism, teamwork, and personal growth.
We’re looking for motivated, friendly, and reliable individuals who enjoy communication and problem-solving. Whether you already have some experience in customer care or you’re just starting your career, we’ll support you every step of the way.

The role involves responding promptly to customer inquiries in German through various communication channels, including online chat, email, phone calls, and social media platforms such as Instagram, Facebook, WhatsApp, and others. While multiple channels are used, they are managed in a structured way so you will not be required to handle all of them simultaneously. The position requires providing guidance and consultations regarding product functionality, technical matters, and service-related questions. In some cases, customers may reach out simply to communicate concerns or seek reassurance rather than ask a specific question.

A key aspect of the role is maintaining a high level of customer satisfaction while achieving individual performance targets and contributing to the overall customer service objectives of the department.

The job is strictly from office.

For german position: The work schedule follows fixed core hours from Monday to Sundays, between 10:00 and 19:00 with a 1-hour break.. If you are scheduled to work on a Saturday or Sunday, you will receive a corresponding day off during the week.

For the French position, the schedule is Monday to Friday, 9:00 – 18:00 , with a 1-hour break.

Experience & Required Skills
Linguistic Excellence: High proficiency in German or French (C1-C2) and clear professional communication skills
Customer Orientation: A strong focus on identifying and meeting the specific needs and requests of every client
Professional Communication: Maintaining a respectful, friendly, and empathetic tone in all interactions
Proficient Computer Skills: Comfort with learning new digital tools and navigating office software.

What We Offer:

Competitive Compensation: Attractive base salary, meal vouchers, and monthly performance bonuses to reward your contribution.

Company Events: Opportunities to participate in internal events, share knowledge, and develop your professional skills.

Convenient Location: A modern office located in Sema Parc (Bruxelles Building), within walking distance of Petrache Poenaru metro station.

About us
We’re a fast-growing customer service and technical support company that values professionalism, teamwork, and quality. We focus on developing our people and providing our clients with an exceptional support experience. Join us and grow in a team that supports you every step of the way!