Schedule:

Mo-Fri, 9-18, 1 hour break, German clients (hybrid hours)

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client’s organization and perform based on defined SLA and KPIs.

Responsibilities:

• Handling of inbound and outbound calls to address various call types from customers.
• Handling of incoming transactions (chat/email/social media) to address queries from various customers.
• Handling technical queries including troubleshooting for client diabetes-devices management software and app.
• Handling requests for free of charge items.
• Assisting customers to make the right product choice.
• Determine based on product complaint if warranty claim applies and if so, order, replacement product.
• Log information related to product complaints, to be researched by the quality team.
• Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign.
• Response to Inbound email or whitemail via phone, email or whitemail.

Candidate’ profile:

• Advanced level of English.
• Advanced level of German.
• Excellent verbal and written communication skills.
• Problem-solving: Ability to address customer concerns and find solutions.
• Negotiation: Strong negotiation skills to secure favorable deals.
• Sales Acumen: Understanding of sales strategies and techniques.
• Highly self-motivated to deliver superior customer experience.
• High energy level and personal resilience.
• Integrity and desire to comply with all legal and moral standards.
• Service and quality oriented.

Nice to have skills:

• Experience in Medical Device BPO /Diabetes devices.
• CRM Proficiency in using CRM software.

Benefits for working with us:

• Competitive salary with an attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

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