We are committed to refresh the world and make a difference. We don't only build and sell brands that people love, we also focus on social and environmental responsibility to create a better future after us. Are you passionate about driving positive environmental and social change? Come and join us. The suitable candidate has the capacity to think strategically, advance collaboration, simplify complexity and advance human capabilities leading to accelerated business results

If you're ready to discover and Open Up Your Potential, as part of a cohesive restless team that always wants to raise the bar and lead, join us at Coca-Cola HBC.

We Play to Grow and Win, Do you?

About the Role

As a Customer Care Team Lead, you will coordinate and develop a team responsible for delivering excellent customer service and supporting sales performance. You will manage daily operational routines, ensure high data accuracy, maintain strong customer relationships and collaborate cross-functionally to meet business KPIs.

Responsibilities

• Lead, coach and develop the Customer Care team to achieve KPIs and service standards.
• Oversee day-to-day customer operations, including order management, credit processes and issue resolution.
• Monitor team performance, analyze gaps and implement action plans.
• Ensure accurate and timely communication with customers, distributors and internal stakeholders.
• Maintain customer satisfaction by anticipating needs and ensuring compliance with commercial policies.
• Coordinate monthly evaluations, reporting and process improvements.
• Ensure adherence to company policies, Code of Conduct and internal procedures.

Requirements

• Bachelor's degree.
• Minimum 2 years leadership experience.
• Strong commercial understanding (sales processes, promotions, credit management).
• Experience in account management, remote sales or stock management.
• MS Office & SAP knowledge; English - intermediate.
• Strong communication, prioritization and problem-solving skills.
• Customer-centric, organized, adaptable and collaborative.

Only eligible candidates will be contacted, in a maximum of 2 weeks. All information will be treated as strictly confidential.