Key responsibilities:

• Receive and analyze customer claims related to invoicing, equipment delivery, service execution, application of framework contracts and specific conditions.
• Identify the origin of disputes (administrative errors, non‑compliance, contractual disagreement, service delay or anomaly).
• Perform financial and contractual analysis of dispute files in their entirety (purchase order, public contract, delivery note, acceptance report, general terms and conditions of sale, etc.).
• Collect and analyze the supporting documents required for processing the files.
• Qualify the customer situation and context based on the analyzed elements.
• Establish billing schedules according to agreements when applicable.
• Monitor the resolution of disputes with customers.
• Act as an interface between customers and SCC internal departments
• Monitor the cash‑flow impact in connection with accounts payable.
• Enter credit notes and re‑invoicing: securing revenue and margin.
• Produce regular reporting with KPIs: outstanding disputed amounts, processing times, recurring causes, financial impacts

What we offer:

• High-quality external and internal technical training with a dedicated training department.
• Reimburse certificates and tuition fees for qualifications that are part of your individual training and development plans.

Monthly benefits package:
Fixed benefits:

• Recommendation Bonuses for new team members;
• Private medical subscription; Work from home allowance;
• Transportation allowance;
• Easter/Christmas bonus;
• Bookster corporate library subscription;
• Career development opportunities.

Flexible benefits:

• Meal tickets;
• Vacation & cultural vouchers;
• Retail vouchers (eMAG, IKEA).

The Customer Claims Specialist is responsible for managing, processing, and resolving customer disputes in order to secure payments, ensure contractual compliance, and preserve the commercial relationship.
Key Skills & Competencies:

• Good written and spoken French
• Knowledge of invoicing and customer financial flows.
• Ability to analyze IT contracts (hardware, services, projects).
• Proficiency in office tools
• Understanding of IT project environments (milestones, deliverables, acceptance reports).

Who we are

SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.

What we do

We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.

Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.

*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to [email protected]. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679).

We are SCC – great things happen when we work together!