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Customer Delivery Manager

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Companie :
mindit.io
Functia Jobului :
Management & business development
Locatie :
Descriere:

Who are Wemindit.io is an AI-driven custom software services company with +250 IT specialists with proven expertise in software & product engineering, artificial intelligence, business intelligence, data analytics & integration services.With offices in Switzerland, Germany and 4 delivery centers in Romania, we cover the entire development cycle from business research, consulting, and architecture to post-implementation testing and maintenance.Our ValuesPartner of choice: With a customer-centric approach, we build an environment where partnerships thrive and turn them into long-lasting relations. It’s a space of co-creation, innovation, and top-notch technologies to deliver outstanding custom software developmentProfessional: We always deliver and this is one non-negotiable pillar of our culture. Be it product engineering or custom software development, the quality and ethics of our work are inherent to everything we doAuthentic: We value everyone’s uniqueness in the pursuit of framing a culture of equality, diversity, and inclusion. Come as you are and stay true to yourself. We become the best version of ourselves togetherTeam: Trust is our ultimate currency, and we use it to constantly enrich our kind community. When it comes to scaling, the team is our functional cell. We grow together, we learn together, we build togetherRole Overview: The Delivery Manager is a senior leadership role responsible for overseeing the successful delivery of all projects within mindit.io. This role requires close collaboration with Portfolio Managers, Project Managers, Sales, Business Development, Recruitment, and Technical Teams to ensure timely, on-budget, and high-quality project delivery for existing clients, while enabling and supporting the company's rapid growth. As the company scales, the Delivery Director will play a pivotal role in driving operational excellence, adapting to dynamic conditions, and balancing strategic goals with execution.Key Responsibilities Project Delivery Oversight:Lead, mentor, and manage a team of Portfolio Managers Ensure all projects are delivered on time, within budget, and to the required quality standardsEstablish and maintain clear metrics for tracking project performance (e.g., KPIs, SLAs) and ensure consistent reportingDevelop and implement robust processes to improve efficiency, quality, and scalability across the project management lifecycleLead periodic reviews of project progress, identifying risks and issues, and ensuring timely resolution Collaboration with Sales and Business Development:Work closely with the sales and business development teams to align delivery capabilities with business growth objectivesParticipate in client-facing activities, including sales pitches and solution design, ensuring that delivery capabilities match the needs of new and existing clientsAssess new client engagements for feasibility and resource requirements, supporting scoping and pricing with a delivery-focused perspective Supporting Organizational Growth:Help shape the strategic vision for scaling the delivery organization in line with projected company growthBuild and adapt delivery frameworks and methodologies that support rapid scaling without compromising qualityCollaborate with Recruitment to ensure timely hiring and onboarding of new people, based on delivery demand Stakeholder and Client Management:Act as a key point of escalation for clients on delivery matters, ensuring that client expectations are managed and communication is clear and proactiveBuild and maintain strong relationships with key stakeholders, both internally and externally, to support alignment and effective collaborationMaintain regular interaction with clients to ensure satisfaction and preemptively address any concerns or challenges Collaboration with Technical Organisation:Collaborate closely with the Head of Technology and technical leadership to ensure technical feasibility and innovation are integrated into project deliveryEnsure the balance between technical execution and delivery timelines, maintaining alignment on resource allocation, development priorities, and risk managementContinuously seek opportunities to improve synergy between technical and delivery teams Risk and Resource Management:Proactively identify risks and implement mitigation strategies across the project portfolioEnsure optimal resource allocation, balancing the needs of individual projects with the overall portfolioManage delivery budgets, ensuring financial targets are met and resources are utilized effectively Process Improvement and Adaptability:Lead efforts to continuously improve delivery processes, methodologies and tools to adapt to the dynamic market and internal scaling needsFoster a culture of continuous improvement, encouraging feedback, and implementing lessons learned across teamsStay up to date on industry best practices and integrate innovative solutions into the company’s delivery approachKey Skills Leadership & Management:Ability to lead in a fast-paced, high-growth environment while maintaining a clear focus on priorities and outcomesAbility to drive operational excellence and build high-performing teams Project and Portfolio Management:Expertise in project and portfolio management with a strong understanding of delivery methodologies (Agile, Scrum, Waterfall)Experience managing complex, multi-million-dollar portfolios across multiple clients and geographiesStrong understanding of budget control, resource allocation, and risk management in large-scale delivery projects Collaboration and Communication:Exceptional interpersonal and communication skills, capable of working effectively across sales, business development, recruitment, and technical teamsClient-facing experience, with strong negotiation and relationship-building skillsAbility to distill complex project data into clear, actionable insights for both technical and non-technical stakeholders Commercial and Strategic Acumen:A commercial mindset with the ability to align delivery goals with overall business objectivesExperience supporting sales and business development in designing scalable solutions for clientsStrategic thinking with the ability to balance short-term delivery goals and long-term growth objectives Technical Understanding:Solid understanding of software development processes and the technical aspects of product deliveryAbility to collaborate with technical teams to ensure that technical realities align with delivery expectations Adaptability and Problem-Solving:Highly adaptable, able to thrive in dynamic conditions with shifting prioritiesAbility to solve complex problems and make data-driven decisions under pressurePersonality Profile Strategic Leader:A visionary leader who can think ahead, anticipate challenges, and adapt to both market conditions and internal growth needsAble to translate high-level goals into concrete action plans while balancing multiple priorities Collaborative and Empathetic:A natural collaborator who fosters strong relationships across departments, with an ability to listen, negotiate, and find win-win solutionsAble to mediate between conflicting interests (technical, delivery, sales) and align teams towards common goals Results-Oriented:Focused on outcomes, delivering value to clients while also ensuring operational efficiency and profitabilityA data-driven mindset with a focus on KPIs, quality, and continuous improvement Resilient and Adaptable:Thrives in high-pressure, dynamic environments, staying calm under pressure and making confident decisionsAble to pivot quickly when priorities shift, and maintain flexibility as the company grows rapidly Proactive Problem Solver:Someone who anticipates issues before they arise and has contingency plans in placeConsistently looks for ways to improve processes, mitigate risks, and create efficiencies Inspirational and Empowering:An inspiring leader who empowers their teams to perform at their best, building a culture of trust and accountabilityFosters an environment of mentorship, growth, and continuous learningWhat We OfferLearning platforms: Udemy, Master Minds, LinkedIn Learning Internal Technical & Soft skills Training (including Training held by certified trainers)Medical Subscription, Gym Subscription, Bookster Subscriptionmindit.io library - we cover the costs for all specialized books our colleagues want to readWellbeing activitiesFlexible working hours and all the needed equipment to set up an office at homeFully remote work (you can come to the office anytime you want)Pluria coworking spaces (work from offices located anywhere around the world)Constant internal events (team building, thematical parties, hackathons, team celebrations, etc.)mindit Nomad - all minditNomad homes are available to book by mindit.io people to build a flexible context for all colleagues to work and have fun in great locations across the country (Bucharest, Constanta, Comarnic, Cluj, Iasi, Sibiu)An organizational culture that values employee contribution and empowerment2 extra days of vacation designated for wellbeingFree Therapy Sessions provided by mindit.ioGet to know us better here: www.mindit.io Show more Show less

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