In this role, you will:

• Customer Support & Issue Resolution – Answer incoming telephone and email enquiries, providing prompt information about services and processing customer requests.
• Issue Ownership – Use critical thinking to identify solutions and aim for first-contact resolution for all Iron Mountain products.
• Collaboration & Case Management – Liaise with internal departments (Operations, IT, Sales) and other Customer Excellence teams to resolve complex queries regarding invoices, orders, and inventory.
• Compliance & Process Improvement – Maintain an in-depth knowledge of Iron Mountain processes and procedures while actively seeking ways to improve quality of service and reduce costs.

What We Offer (Benefits)

• Location: hybrid role from our office based in Cluj
• Compensation: Competitive compensation and benefits aligned with experience.
• Work-Life Balance: Flexible work options and alternative work options to support work-life balance.
• Wellness: Comprehensive health, wellness, and retirement plans.
• Growth: Opportunities for continuous learning and professional growth.