Customer Excellence Representative with French
Adaugat: 1 săptămână în urmă
IRON MOUNTAIN
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In this role, you will:
- Customer Support & Issue Resolution – Answer incoming telephone and email enquiries, providing prompt information about services and processing customer requests.
- Issue Ownership – Use critical thinking to identify solutions and aim for first-contact resolution for all Iron Mountain products.
- Collaboration & Case Management – Liaise with internal departments (Operations, IT, Sales) and other Customer Excellence teams to resolve complex queries regarding invoices, orders, and inventory.
- Compliance & Process Improvement – Maintain an in-depth knowledge of Iron Mountain processes and procedures while actively seeking ways to improve quality of service and reduce costs.
What We Offer (Benefits)
- Location: hybrid role from our office based in Cluj
- Compensation: Competitive compensation and benefits aligned with experience.
- Work-Life Balance: Flexible work options and alternative work options to support work-life balance.
- Wellness: Comprehensive health, wellness, and retirement plans.
- Growth: Opportunities for continuous learning and professional growth.
Sfaturi de siguranta
- Nu trimiteti niciodata BANI in avans sau acte de identitate pentru aplicarea la un loc de munca. Nu trimiteti bani in avans pentru promisiuni de angajare sau alte oferte similare.
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