Job location: Bucharest, Brasov, Iasi | Hybrid | 09:00–18:00

Please note:

For candidates located in other locations from Romania we can offer greater flexibility, including a remote working arrangement, subject to business and project needs.

Role summary

Support customers throughout the credit card application journey by reviewing applications, validating documentation, and completing customer identification activities. You will combine customer interaction with operational processing to deliver accurate, compliant, and timely onboarding outcomes.

Your mission

• Review and validate credit card applications and supporting documents for completeness and accuracy.

• Perform customer identification and verification activities in line with KYC and compliance requirements.

• Contact customers by phone, email, or written correspondence to obtain missing information and provide guidance throughout the application journey.

• Process applications within defined service-level agreements and quality standards while maintaining accurate records across multiple systems.

• Identify and escalate potential compliance, fraud, or risk concerns and contribute to continuous improvement initiatives.

Required Qualifications

• German & English - B2–C1.

• Minimum high school diploma.

• Customer-focused mindset, attention to detail, adaptability, and willingness to learn additional processes.

• Minimum 1 year of experience in customer support area.

• Ability to manage multiple applications and priorities and work across multiple systems and digital platforms.

Preferred Qualifications

• French or Italian is considered a strong advantage.

• Experience in customer onboarding, banking operations, or financial services.

• Knowledge of KYC, AML, or customer due diligence processes.

• Goethe German-language certification is a plus.

Employee Benefits – Be well, work well, live well

• Private medical and dental coverage through Regina Maria.

• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.

• 23 vacation days, with additional days awarded through our loyalty program.

• Additional private pension plan starting from the second month of employment.

• Access to extensive learning, training, and career development opportunities.

• Well-being support, including psychological counseling and premium wellness apps.

• Life insurance coverage for you and your loved ones.

• Flexible working hours, depending on project requirements.

Discover the full range of Accenture benefits here: https://www.accenture.com/ro-en/careers/local/benefits