In This Role, Your Responsibilities Will Be:

• Ensure the timely and complete entering of multi-BU orders in the ERP system.
• Check trade compliance issues for each order.
• Generate order acknowledgements.
• Expedite factories and make sure items are delivered in time.
• Keep a close contact with internal – external customers/Sales Office to advise of any delays and problems.
• Keeps the European Sales Offices updated at all times of the status of all orders and provides accurate and timely answers to all queries regarding the ongoing orders.
• Conduct data management activities.
• Maintain accurate and updated Business Systems (CRM, Oracle, OCM, etc).
• Follow up on orders to make sure they are produced and shipped on time.
• Lead the common mailbox and ensure all emails are actions in a timely manner.
   

Who You Are:

You build and deliver solutions that meet customer expectations! You convert ideas into actions and produce results with new initiatives! You provide timely and useful information to individuals across the organization!
 

For This Role, You Will Need:

• University degree with at least 1 year of experience in an administrative role
• Previous customer service experience with a confirmed focus on quality service
• Excellent written and verbal communication skills in both French and English
• Comfortable and confident using digital tools and platforms such as Outlook, Microsoft Office, email, and related systems
• Good social skills, attention to detail, and ability to multitask in a fast-paced environment.
   

Preferred Qualifications That Set You Apart:

• Demonstrable experience working in sophisticated processes involving multiple team members or departments;
• Experience with SAP or similar enterprise resource planning (ERP) systems.
   

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We cultivate an environment that encourages innovation, teamwork, and diverse perspectives—because we know that phenomenal ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe teams with varied strengths, working together are key to driving growth and delivering business results.