The job is strictly from office. The role involves responding promptly to customer inquiries in German or Spanish through various communication channels, including online chat, email, phone calls, and social media platforms such as Instagram, Facebook, WhatsApp, and others. While multiple channels are used, they are managed in a structured way so you will not be required to handle all of them simultaneously. The position requires providing guidance and consultations regarding product functionality, technical matters, and service-related questions. In some cases, customers may reach out simply to communicate concerns or seek reassurance rather than ask a specific question. A key aspect of the role is maintaining a high level of customer satisfaction while achieving individual performance targets and contributing to the overall customer service objectives of the department. The work schedule follows fixed core hours from Monday to Friday, between 10:00 and 19:00. Occasionally, employees may be scheduled to work on a Saturday as part of a rotating weekend schedule, with a compensatory day off granted before the end of the month.
Experience & Required Skills
• Linguistic Excellence: High proficiency in German or Spanish (C1-C2) and clear professional communication skills
• Customer Orientation: A strong focus on identifying and meeting the specific needs and requests of every client
• Quick Decision-Making: Ability to quickly analyze situations and provide effective, personalized solutions
• Professional Communication: Maintaining a respectful, friendly, and empathetic tone in all interactions
• Proficient Computer Skills: Comfort with learning new digital tools and navigating office software.
Schedule:
Monday – Friday, 10:00 – 19:00
For German position, rotating Saturday shifts with compensatory day off.
If interested, feel free to apply or contact us for more details.
Are you passionate about helping people and speaking German or Spanish? Join our dynamic international Customer Support Team and become part of a company that values professionalism, teamwork, and personal growth.︂︊︃︄︁︇︂︋​︂︉︎︀​︁︁️︀​︋︌︇︅​︁︎︈︀︉︃︅︈︇︃︃︈
We’re looking for motivated, friendly, and reliable individuals who enjoy communication and problem-solving. Whether you already have some experience in customer care or you’re just starting your career, we’ll support you every step of the way.
Why You Should Join Us
• Paid Vacation and Sick Leave: We care about your health and ensure you have time for a well-deserved rest
• Your contribution is valued, with an attractive base pay + meal tickets and monthly performance bonuses
• Company Events: Participation in internal events to exchange knowledge and enhance your expertise
• Prime Location: Our modern office is in Sema Parc (Bruxelles Building), conveniently located near the Petrache Poenaru metro station.
About us
We’re a fast-growing customer service and technical support company that values professionalism, teamwork, and quality. We focus on developing our people and providing our clients with an exceptional support experience. Join us and grow in a team that supports you every step of the way!