Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Would you like to use your German and English skills to support one of the world’s most iconic automotive brands? As a German and English-speaking Customer Service Agent, you will be part of our hybrid team in Romania, providing professional and friendly assistance to customers throughout their journey.
Your responsibilities will include:

• Providing excellent support to customers via phone, chat, and other communication platforms;
• Guiding customers through both the purchasing and post purchase processes;
• Working closely with internal teams to find appropriate and timely solutions;
• Accurately updating customer records and databases;
• Recommending tailored product and service solutions based on customer needs;
• Adapting to business needs and supporting tasks to ensure efficient service delivery;
• Representing the voice and values of a globally recognized automotive brand.
  

What we’re looking for:

• Strong German and English language skills (B2 level upwards);
• Motivation to deliver outstanding customer experience;
• Availability for 6 weeks of fulltime training (Mon–Fri, 9:00–18:00);
• Flexibility to work on a rotating 24/7 shift schedule after training;
• Excellent communication, problem solving, and teamwork skills;
• Prior experience in customer service is a plus, but not mandatory.
  

What we offer:

• Hybrid work model based in Romania, with on-site presence 3 days a week, weekends will be worked remotely;
• Attractive salary and performance bonus scheme;
• Fulltime permanent contract;
• Paid training and opportunities for career advancement and internal promotion;
• Benefits package including meal tickets, private healthcare coverage and life insurance.
  

Join our dedicated customer support team. Apply today and shape your future with Conduent!
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
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