KONE is looking for a Greek and/or Bulgarian speaking Customer Service Agent to join our Customer Care team in Bucharest.
If you enjoy helping people, solving problems, and being part of a dynamic international company, this could be the perfect role for you!
Your Role at KONE

• Emergency Support (Callout):
  • Handle urgent calls and dispatch technicians with all necessary details
  • Communicate clearly and empathetically with passengers stuck in elevators
  • Provide reassurance and guidance in emergency situations
• Customer Requests (Inbound):
  • Respond to customer calls and messages within agreed SLAs
  • Resolve inquiries, log complaints, and update customer information accurately
  • Escalate complex cases to the relevant KONE teams
• Customer Follow-Up (Outbound):
  • Conduct post-service surveys and welcome calls
  • Contact customers periodically to support KONE campaigns
  • Ensure data accuracy and handle requests efficiently

What We’re Looking For

• Strong communication skills, empathy, and attention to detail
• Previous experience in customer service or call center roles
• PC literacy and ability to work with multiple systems
• Languages:
  • Greek – advanced (mandatory) and/or Bulgarian – advanced (mandatory)
  • Romanian – advanced (mandatory)
  • English – intermediate/advanced
• Calm, solution-oriented, and professional under pressure

What KONE Offers

• Competitive salary with performance bonus
• Meal vouchers – 30 RON/day
• 13th salary
• Medical and life insurance
• Opportunities to grow within a global, supportive, and collaborative company

How to Apply:
Click Apply Now to submit your CV, or contact us for a confidential discussion about your career opportunities at KONE:
📧 [email protected]