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DKV Mobility is the leading European B2B platform for on-the-road payments and solutions with a history of purpose driven growth for ~90 years. With our DKV Mobility service cards, our ~active customers can fuel and charge their vehicles with access to the largest energy-agnostic acceptance network in Europe; including ~67,000 conventional fuel stations, ~EV charge points and ~20,000 alternative fuel stations. Moreover, DKV Mobility is a leading provider of toll payment solutions in Europe, while also offering mobility solutions including vehicle services at ~30,000 vehicle service stations and innovative digital solutions. As part of our financial solutions, we are a leading VAT refund service provider. With ~1,700 employees, DKV Mobility generated a transaction volume of €12bn and a revenue of €492m inure purpose is to drive the transition towards an efficient and sustainable future for mobility.
A company's purpose is bigger than its products and services. It is the reason for which something is done or created, the reason for its very existence. Our purpose reflects our corporate DNA and addresses the "Why" behind our work.
Since day one, DKV Mobility has always been a purpose-driven company, always in motion. It is our DRIVE that has and will remain our constant companion, pushing us to constantly do better for all our stakeholders.
Mobility, our industry and the backbone of our economy, is changing. As a market leader it is our responsibility to be a driving force of this TRANSITION.
In this transition our customers need us more than ever. With access, technology, finance & trust we remain their reliable partner, guiding them towards a more EFFICIENT future. And by taking this road we create positive SUSTAINABLE change to keep our blue planet green and turning.
This is our Purpose: To drive the transition towards an efficient and sustainable future of mobility.

Cerinte

🌟 What makes you a great fit
We’re looking for someone who combines empathy, curiosity, and a structured way of working — someone who sees every interaction as an opportunity to make things better.
You bring:
2+ years of experience in Customer Service, Sales, Logistics, or Supply Chain (B2B is a big plus).
Fluency in German, Italian or Dutch and strong English for international collaboration.
Any other languages are a plus.
Familiarity with SAP or MS Dynamics (big plus) and solid MS Office skills.
Excellent communication skills, empathy, and composure in tense situations.
A solution-oriented mindset and genuine joy in turning a “difficult client” into a satisfied customer.
Team spirit and a desire to grow in a dynamic, international environment.

Responsabilitati

💡 What you’ll do
As a Customer Service Agent, you’ll be the trusted voice of DKV for our customers. Every interaction is a chance to make a difference. You will:
Be the Single Point of Contact for our customers — respond to inquiries via phone and email, follow requests end-to-end, and ensure clear, proactive communication.
Coordinate deliveries and installations of our “need-explaining” products (like toll and refund solutions) — planning, monitoring, and adjusting timelines together with internal teams.
Ensure data accuracy by entering and maintaining information in SAP and MS Dynamics, keeping customer data clean and reliable.
Solve problems, not just close tickets — investigate complex requests, handle escalations, and find smart solutions that build customer trust.
Work with integrity and structure, following policies, confidentiality standards, and our customer-first mindset.
Collaborate with colleagues across Europe to deliver seamless, high-quality service.

Alte informatii

What we offer:
Attractive benefits package
A great work environment with great colleagues that offer support and guidance
Regina Maria medical subscription for you and your family according to internal policy
Meal vouchers
Special discounts for gyms
Additional days off
DKV card with discount for fuel valid in 25 countries
When you are in the office can have free facilities like massage, fruits, coffee
Flexible working environment within a dynamic team.
We value and respect a good work life balance