Customer Service Coordinator
Adaugat: 3 săptămâni în urmă
TALENT STREAM
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Responsibilities:
- Daily management of Sales Orders
- Price control on invoices vs orders
- Continuous contact with sales managers and customers
- Managing changes on delivery timing to customers together with the Sales Manager
- Managing price control: check invoiced price validity in Commercial program
- Sampling management: collecting, filling and managing samples based on correctly filled in Sample Request Forms
- Other administrative support of Sales Director and Back Office colleagues
- Collaborates with the Planning, Warehouse, and Transport departments to facilitate order processing and delivery
- Collaborates with Sales to ensure accurate and swift follow-up on actions, support and assist the account managers to make timely the monthly reforecast and accurate budget
- Records customer complaints in SAP and follows up on the process until resolution
- Improve commercial position by building strong customer/supplier relationships, manage customers through cross-functional approach to deliver agreed customer/supplier requirement, manage after sales activities to meet agreed targets.
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