Customer Service Officer
Adaugat: Azi
NRF (Nederlandse Radiateuren Fabriek)
Customer Service Officer
Adaugat: Azi
NRF (Nederlandse Radiateuren Fabriek)
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Are you service-oriented, eager to learn, and interested in working for an international organization? Whether you're a student, recent graduate or an experienced professional, this opportunity is for you!
NRF is a Sports and Digital company
We are a dynamic sports company that organizes exciting challenges throughout the year, fostering a spirit of competition and teamwork. In addition to our passion for sports, we are also a cutting-edge technology company, constantly innovating and investing in digital transformation. Join us and be part of a team that thrives on pushing boundaries and embracing the future of technology.
About the Role
In this role, you will need to respond to customer inquiries promptly and professionally. You will navigate challenging phone conversations with ease and transforming them into positive experiences. Your ability to think critically, focus on tasks, set priorities and adjust as needed will be the road to your success. As the primary contact point for our customers via phone and email, you’ll play a crucial role in ensuring their satisfaction.
WHAT ARE YOU GOING TO DO?
- Order taking by email or in the system
- Receiving phone calls from customers
- Preparation of order confirmations and all necessary documentation connected with transport procedures and invoicing
- Collaborating with the logistics department in organizing shipment
- Processes return, credit, and debit memos as required
- Liaise with the Central Planning department on delivery times and dates, change customer demands and forecasts
- Monitor whether all invoices are paid on time and take action if there are delay
WHAT DO YOU BRING?
- Education at minimum secondary level with a high-school exam
- Fluent Romanian and English is a must
- Experience in Customer Service or similar office position - approx. 1 year
- Knowledge of export documentation
- Customer-oriented thinking and acting
WHAT WE OFFER?
- Competitive salary and benefits.
- Training and development opportunities.
- A stable and supportive work environment
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