What you’ll be doing:

• Manage and process customer orders with a high level of accuracy and attention to detail, ensuring all order details are correct and complete.
• Serve as the primary point of contact for customers regarding order-related inquiries, providing timely and professional responses.
• Coordinate with internal teams, including sales, logistics, warehouse, and finance, to ensure seamless order fulfillment and delivery.
• Monitor the status of orders throughout the lifecycle, proactively addressing any delays, discrepancies, or issues, and keeping customers informed.
• Resolve complex customer complaints and issues related to orders, ensuring a satisfactory resolution while maintaining a positive customer experience.
• Maintain accurate and up-to-date records of orders, customer interactions, and any changes or updates in the order management system.
• Prepare and analyze order-related reports, identifying trends, inefficiencies, or areas for improvement.
• Support the implementation of process improvements to enhance the efficiency, accuracy, and customer satisfaction of the order management process.
• Ensure compliance with company policies, procedures, and relevant regulations in all order-related activities.
• Build and maintain strong relationships with customers, acting as a trusted advisor for order-related matters.
• Collaborate with cross-functional teams to address customer needs and ensure alignment with business objectives.