Customer Service Representative

Fluent in German speaking, reading and writing

Location: Timisoara - Requires travel to Jimbolia at least once a week

Permanent

Full time onsite

Driving Licence & Vehicle - Mandatory

With over 1200 employees worldwide operating seven manufacturing facilities on four continents, Armstrong Fluid Technology is known as an innovator in designing, engineering, and manufacturing intelligent fluid-flow equipment. With expertise in demand-based control, digitalization, fluid flow, and heat transfer, Armstrong Fluid Technology provides energy-efficient, cost-effective solutions to building professionals and owners worldwide.

This position will be responsible for all aspects of customer service support for Armstrong Fluid Technology’s Continental Europe Business, offering a high standard of customer service and maintaining excellent communication with customers while ensuring a proactive, efficient response to their needs.

As an interface between customers, sales, production, and logistics, the responsibilities include the following:

Order Entry

• Entering customer orders (checking on customer accounts, item codes, prices, stock, lead time, and delivery time)
• Ordering goods at production
• Creating and confirming order acknowledgments
• Claims handling

Finance

• Creating proforma invoices
• Supporting the Finance department in following overdue invoices

Logistics

• Issuing delivery notes
• Organizing deliveries and collections with forwarders

Role Requirements

• You are business fluent in English and German (written and spoken)
• French and any other language skills are desirable
• Previous experience in Customer Service and the ability to work independently and as part of a team
• A proactive, flexible, and ‘right-first-time’ approach
• Knowledge of import/export rules and customs regulations
• Previous experience in the HVAC business would be advantageous
• Excellent interpersonal skills
• Skillful operation with standard Microsoft Office applications
• Support Sales

Next Steps

• Apply your CV written in English.
• Candidates matching the job requirements will be considered. You can expect an email or a quick call from us for information about whether we have selected you.
• Irrelevant/Incomplete applications will not be entertained.

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