Job Description
We are currently looking for a proactive and detail-oriented Customer Service Representative to join our team in Timișoara. This is an office-based role where you will play a key part in ensuring smooth administrative management of the customer service function — from order reception through to final delivery.
You will act as a central point of coordination between the commercial team, customers, logistics partners, and Finance, ensuring accuracy, reliability, and a high level of customer satisfaction at every stage of the order-to-delivery process.
Responsibilities
Your Main Responsibilities

• Receive and process customer orders via email and phone
• Check stock availability and support supply coordination
• Accurately input and manage orders in the ERP system
• Create new articles, pricing references, and maintain order data
• Handle complex orders, including export documentation and certifications
• Coordinate delivery deadlines and proactively manage customer expectations
• Manage delivery notes and CMR documentation; liaise with carriers
• Process credit note requests and follow up on claims
• Maintain and update customer records (addresses, payment terms, contacts, product history)
• Prepare and send technical documentation, safety data sheets, catalogues, and related materials
• Support onboarding and training of new Customer Service colleagues
• Contribute ideas for process improvements and service optimization
  

Qualifications
What We Are Looking For
Education & Experience

• Bachelor degree (required)
• Previous Customer Service experience (required)
• Experience working with ERP systems (preferred)
• Strong experience with Microsoft Excel is essential (advanced level preferred – data handling, formulas, organizing information accurately)
• Good command of Microsoft Office tools (Word, Outlook, etc.)
  

Skills & Competencies

• Strong organizational skills and ability to work autonomously
• High level of attention to detail and accuracy
• Ability to prioritize tasks and meet deadlines
• Comfortable working in a fast-paced environment
• Team-oriented and customer-focused mindset
• Clear and professional communication skills
• Flexible and adaptable to change
  

Languages

• Romanian – Advanced (written, spoken, reading)
• English – Intermediate (written, spoken, reading) preferred
  

What We Offer

• Competitive compensation package
• Meal vouchers
• Fuel allowance
• Supplementary health insurance
• Christmas and Easter bonuses
• Free lunch
• Professional development opportunities
• Supportive and collaborative working environment
  

If you are structured, organized, and confident working with Excel and administrative data in a dynamic environment, this could be the right opportunity for you.
Apply now and join our team in Timișoara — where your precision, reliability, and customer focus truly make a difference.
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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