The Customer Service Representative is responsible for delivering high-quality support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, a customer-oriented mindset, and the ability to handle multiple requests efficiently in a fast-paced environment.
Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels to maintain a good relationship, but also to anticipate their needs
• Resolve customer issues and complaints in a timely and effective manner, and analyse customer forecasts and collaborate with other departments to ensure product availability
• Validates the accuracy of order values against the approved commercial offers
• Places orders with suppliers, obtains confirmations, and ensures timely delivery
• Takes ownership within the scope of competence for resolving unforeseen situations
• Participates in monthly and annual inventory processes
• Maintain the confidentiality of processes, commercial information, and sensitive company data
• Provide accurate information regarding products, services, policies, and procedures
• Process orders, requests, returns, and complaints in accordance with company guidelines
• Maintain detailed and accurate records of customer interactions in CRM systems
• Escalate complex issues to the appropriate departments when necessary
• Follow up with customers to ensure issue resolution and satisfaction
• Contribute to the continuous improvement of customer service processes and procedures
• Collaborate with internal teams to enhance overall customer experience