In this Role, Your Responsibilities Will Be:
Manage and process daily customer orders using the company's ERP system (JD Edwards).
Advise our customers on the product range and open orders via telephone and e-mail.
Collaborate closely with sales teams to ensure the accuracy of orders and offers.
Build and maintain special product files in the company's specific system.
Verify compliance with company regulations regarding order approval and secure necessary approvals.
Monitor order status regularly and communicate delivery timelines and updates to clients through email or phone.
Assist clients with any order-related issues, including pricing, delivery times and logistics, distribution center.
Work alongside internal departments such as sales, logistics, and quality assurance to gather additional information and resolve customer inquiries.
Prepare documentation for order shipments, ensuring adherence to current delivery Incoterms.
Generate reports on order statuses and customer interactions as part of your portfolio management.
Who You Are:
You are an excellent communicator who thrives in a team setting and is passionate about delivering outstanding customer service. Your organizational skills and eye for detail enable you to manage multiple priorities simultaneously. You are proactive, solution-oriented, and capable of handling complex order-related issues with integrity and perseverance.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.