As a Customer Service Representative, you will be part of the Shopper Support Team, delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, and a positive mindset to elevate Verifone's service delivery and will be a strong contributor to the overall success we achieve.
Key responsibilities:
•Handle customer inquiries via phone and email related to the online purchase process (inbound only)
•Manage confidential information securely and in compliance with internal policies
•Maintain a positive, empathetic, and professional approach in every customer interaction
•Respond promptly and accurately to customer questions and requests
•Communicate with customers across multiple channels to ensure a seamless experience
•Acknowledge, investigate, and resolve customer complaints in a timely manner
•Strive to exceed customer expectations and deliver exceptional service at all times
Working Hours:
•We operate a 40-hour work week, Monday to Friday with public holidays off. 8 working hours per day with a 1 hour lunch break.
•You will work 10:00am-19:00pm RO time.
•Step into an industry leader that’s shaping the future of global payments. We’re forward-thinking, innovation-driven, and committed to helping both our people, customers and our business grow
•We want you to feel confident and prepared from day one. That’s why you’ll begin your role with up to three weeks of fully paid training, equipping you with the knowledge, tools, and skills you need to thrive.
•We know every new role comes with a learning curve - and we’ve got you covered. You’ll receive ongoing feedback, guidance, and encouragement from a collaborative team that truly wants to see you succeed.
•We appreciate your commitment, which is why we offer attractive incentives for weekend shifts and special bonuses for working during legal holidays.
Benefits That Go Beyond:
Your well-being matters to us. Our benefits package includes:
•Private medical subscription
•Meal tickets & public transportation support
•Access to Bookster for unlimited reading
•Various gym subscriptions at 50% discount
•Private pension contributions
•Shopping vouchers and more