Hello! We are SKILLD by eJobs and we set out to connect super talents with super companies. Today, we are looking for a Customer Service Representative with German, to join an international technology company in Cluj-Napoca.

Main responsibilities

• Process and manage customer orders accurately and on time;
• Monitor order status and follow up to prevent delays;
• Collaborate with Planning, Warehouse, Logistics, and Finance teams;
• Maintain the order-to-invoice process;
• Act as main contact for customers regarding orders and inquiries;
• Inform customers about delays or issues and propose solutions;
• Identify sales opportunities and generate leads for the sales team;
• Recommend additional products or services when relevant;
• Maintain accurate documentation and ensure high customer satisfaction.

Key Requirements

• University degree;
• Previous experience in customer service or order management;
• Excellent verbal and written communication German skills;
• Advanced verbal and written communication English skills;
• Good knowledge of MS Office (especially Excel and Outlook);
• Nice to have: experience with SAP or other ERP systems.

Benefits

• Competitive salary package;
• Private medical insurance;
• Hybrid work model;
• Career development opportunities within a global technology company.

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